Canteen stores Department Card Holders
- We are authorized Panasonic Army Canteen stores department supplier/distributor in North Arcot districts which includes Vellore, Tiruvannamalai, Ranipet and Thirupattur in Tamilnadu.
- Our discounted prices are only for CSD card holders. Not for other retail customers.
- You must present the valid CSD card number during delivery or pickup.
Cancellation policy
- The customer can choose to cancel an order any time before it's dispatched or delivered. However, the customer may choose to reject it at the doorstep. We will provide refund for prepaid orders.
- In some cases, the customer may not be allowed to cancel the order for free and a cancellation fee will be charged.
- In case of any cancellation by Payless home appliances due to any unforeseen circumstances, a full refund will be initiated for prepaid orders.
Returns policy
- If delivered product is defective/damaged condition then we will provide replacement within in 7 days. Customer should not open medium and large appliances boxes to install themself. Authorized installation personal only should open to eligible for replacement.
- Authorized installation personal only need to open the package to install the medium and large appliances. All TV, AC, Refrigerators, Washing Machine, Air Cooler, etc.
- If no defect or damage is confirmed during delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
- if we don't have replacement within 7 days, then we will issue refund.
Installation policy
- For products where installation is provided by brand service partners, do not open the product packaging by yourself. Only brand authorized personnel shall help in unboxing and installation of the product.
- We will help to book install call with brand service partners.
- There may be delay by brand service partners due to high volume of requests. Mostly during AC season.
Warranty & Services
- Brand assistance for appliances related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail.
- All warranty and services will be provided by respective brand authorized service center only.
Payments
- For online payments we have 2 options.
- Hdfc Payment - HDFC Bank will generate and send the you the secure link to your mobile and you can make payment using the link.
- Pine labs - Pine labs in one of trusted payment gateway with generous cash back to customers.
- UPI payments are accepted. And its Free of charge.
- We will charge 1% payment transaction fee for credit and debit cards. UPIs are free of charge.